FAQ – SafeRacks
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Your Questions Answered

We've put together some frequently asked questions to give you more information about SafeRacks and the products and services we offer.

Yes. We recommend that you use an authorized SafeRacks installer or qualified handyman, however, if you would like to install the racks yourself, you will need to let the sales representative know what height you would like the racks to hang. This will allow your local distributor to cut the vertical supports for you prior to delivery.

  • The horizontal support hangs 3″ below the top of the wire mesh decking. Make sure to leave at least 1″ clearance between the bottom of the rack and any objects such as a garage door opener or cabinets.
  • Installation instructions are prepared for homeowners who are familiar with the basic installation of shelves, cabinets and storage racks and who understand and can locate the layout of ceiling joists.
  • Please watch our installation video for a good understanding of the overhead rack installation process.

On an 4′ x 8′ (our largest) rack, with the height adjusted to 45″, the storage volume is 120 cubic feet with an overall weight capacity of 600 lbs.

We recommend the following tools:

  1. Eye Protector
  2. 8ft. ladder
  3. Rubber mallet
  4. Cordless drill
  5. 3/16 inch drill bit
  6. 7/16 inch drill nut driver
  7. 7/16 inch open end wrench
  8. Stud-finder (deep scan/ electronic)
  9. Drywall caulking
  10. Measuring tape
  11. Pencil
  12. 1/2″ Nut driver

Yes. SafeRacks can always ship products for you to install yourself, or you may locate a local handyman to support your installation.

Since authorized SafeRacks installers customize the racks in your garage, they can adjust the racks to ANY height you’d like. (1″ storage or greater).

Yes. Anyone may apply to become an authorized reseller. To learn more about becoming an authorized reseller, click here.

It will typically take an authorized SafeRacks installer ~1 hour per rack to install.

Yes. All authorized SafeRacks distributors are required to carry insurance.

SafeRacks is available in 7 different sizes and 3 different drop-down depths.

Authorized installers carry additional sizes and quantities when they come to your house.

Should you change your mind on the size or quantity of units, the installer will be able to adjust your order and installation while at your home. You are not required to pay until your racks are fully installed. (Or delivered / shipped)

Yes! Contact your Authorized SafeRacks Distributor or Dealer and they will provide you with information on local installers. To locate a distributor near you, click here.

Yes. Anyone may apply to become an authorized reseller. To learn more about becoming an authorized reseller, click here.

If you had made a mistake with an order you had just placed online through our website, please contact customer support by phone and let them know the following details to help intervene on your behalf:

  • Invoice / Order # (for easy reference)
  • Time & Date Order Placed
  • Full Name (First & Last Name)
  • City & Zipcode
  • Items Ordered

If you ordered through another vendor or retailer please make sure you contact them directly. In most cases we are unable to access this information due to limitation with accessible information if the order was placed same-day.

Due to the nature of most of our products and the weight involved we can not guarentee that an order would be able to be shipped and delivered with-in one-day.

In most cases, it is easiest on our customers that they purchase direct from an installer in-order to have the product delivered and customized to their specific requirements.

All SafeRacks overhead storage systems come with a limited lifetime product warranty to the original purchaser. Proof of purchase must be provided.

For a copy of the full warranty, click here.

Contact the authorized SafeRacks distributor or dealer who sold you the product and they will replace or fix the product.

If you purchase a product where the cost of shipping is included in the purchase price (i.e. Free Shipping) and you subsequently return the product we will refund your payment less the cost of outbound shipping. Customers are responsible for all outbound and return shipping costs.