"Very Impressed With Your Product & Customer Service"
Model Number: SR-4X8KD-W PACK24
Date Purchased: March 9, 2013
Date Installed: April 28, 2013
Pros: Heavy duty quality product, excellent customer support & service, easy to install, good instructions.
I had considered building a ceiling storage system myself using 2X6, 2X4 and plywood construction supported by ledger board and all thread rods through the roof trusses to satisfy my overhead garage storage needs. Then, I saw the "Safe-Rack" advertisement and decided to give them a try. So, I purchased two (2) 4' X 8' overhead ceiling storage racks from Safe-Racks.com for my garage storage needs. They arrived in a very reasonable time frame. I found one box damaged and missing the nut & bolt package. I called Safe-Racks and spoke with "Charles" who immediately apologized for the problem and offered to exchange the box that was damaged in shipping. I told Charles that it was not necessary, as all I needed was the missing nut & bolt package which He immediately shipped out. I also mentioned a concern I had with my unusual roof truss spacing in the garage center where the two units would meet. Charles immediately understood my concern/issue and offered to ship out a special sized ceiling bracket to accommodate my specific need. The installation directions provided were simple to follow. I was very impressed with the Heavy-Duty quality and engineering of the racks, the excellent fit of all the parts, and the ease of installation. Locating the roof truss centers and my adding "extra" (probably un-necessary) cross brace 2x4 supports took the most time. It is abundantly clear to me following my telephone contact with Charles, that Safe Racks Management firmly believes in providing exceptional customer service and has empowered its employees to take independent corrective action to resolve customer issues, fully satisfying the customer. Charles was extremely efficient, knowledgeable and a pleasure to work with. My Son was also impressed with the racks, and I just ordered and will be installing two additional Overhead Racks for him. I am also sure one of my neighbors (a retired engineer) will be ordering a system in the near future as he was also quite impressed. He commented on how solid the system is, absent of any wobble, sway or shakes. In conclusion, I am extremely happy with my decision to make this purchase from Safe-Racks and will order additional units from Safe-Racks when the need presents.
Edward J. Moran