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Refund policy

Return policy:
For a period of (30) thirty days from the date of purchase, should you not be satisfied with your product, you are entitled to a full refund less taxes and shipping & handling costs paid by the buyer. For returns between 30 and 60 days from the date of order, an additional 15% repackaging and restocking fee will be deducted from the refund. We do not accept returns beyond 60 days from the date of order. Refunds are allowed if all parts and items are received in proper working order. Please return all boxes to the below address. Please note that the refunded amount will be the cost of the rack, minus outbound shipping costs. Customers are responsible for return shipping, return shipping labels are not provided by SafeRacks. Products must be returned to us by a trackable carrier and the return tracking numbers must be sent for returns to be processed.


Return Address: 
Fulfillment By Eagle  
8181 Jetstar Dr, Unit 130
Irving, TX 75063 


Seller warrants to the original purchaser that its products are free from defects in materials & workmanship and will perform in accordance with its published specifications. This warranty does not cover damage resulting from improper handling or shipping of product, or damages by, misuse, abuse, fire, flood, improper installation, acts of God, neglect, corrosion, modification or mishandling.
In addition, this warranty does not cover cosmetic damage including scratches, dings, dents or cracks that do not affect the structural or functional capability of the product. Coverage terminates if the original purchaser sells or otherwise transfers the product.

ISSUING DEFECT REQUEST
To report a warranty defect, please contact customer care at support@saferacks.com.Please include the following information with your request:
  • Full Name on Order
  • Shipping Address
  • Telephone Number
  • Order Number
  • Product Name (or) Product Registration Number – SKU
  • Documentation
    • Photos
    • Detailed summary of the issue/defect
For any individual components that are damaged in transit or have manufacturing issues, a replacement will be provided. A picture is required of the damaged/defective component prior to a replacement being sent out. The above return policy still applies to all other components.


Outside the 50 United States and Canada this warranty does not apply.

LIMITED LIFETIME WARRANTY (for orders)
For a period of (30) thirty days from the date of purchase, should you not be satisfied with your product, you are entitled to a full refund less taxes, shipping & handling costs paid by the buyer.

What Is Covered?
Eagle Industrial Group Inc. (EIG) warrants its overhead storage rack materials from manufacturing defects and defects from the product’s workmanship for the lifetime of the product. The Limited Lifetime Warranty applies to the original Purchaser. The original Purchaser must provide the original sales receipt and proof of purchase from an approved dealer with any request for warranty claims.


What Will EIG Do?
During the warranty period, EIG will repair or replace any product that fails to be limited to necessary adjustments or parts replacement and does not include re-installation at the installation site. Re-installation is the responsibility of the original Purchaser. This warranty does not cover any labor costs associated with service, removal, or re-installation of parts. At the option of EIG, the original purchase price may be refunded to the original Purchaser for a full refund and complete compensation of defect. Please contact the EIG Dealer with whom the original purchase was made. Taxes, shipping, and handling charges will be the sole liability of the original Purchaser.


What Is Not Covered?
The warranty applies to the original Purchaser for home, personal use only. No coverage is provided if the product is transferred to another structure. The original purchaser or licensed dealer and the defect is not a result of improper or abusive treatment or improper installation. Coverage is not provided for discoloration, corrosion, rust, or physical damage. Damage is not covered if storage loads are not evenly dispersed, as outlined in this manual, or the maximum load capacity exceeds those listed in this manual. If any other parts (not provided by the EIG manufacturer)are used in conjunction with the EIG product, the warranty shall be void. THE WARRANTY WILL NOT BE IN EFFECT SHOULD THE INSTALLATION NOT ADHERE TO THE PUBLISHED INSTALLATION INSTRUCTIONS PROVIDED WITH EACH UNIT. THE WARRANTY DOES NOT PROVIDE COVERAGE IF THE PRODUCT MALFUNCTION IS DUE TO SHIPPING DAMAGE, PRODUCT MODIFICATION, IMPROPER INSTALLATION, IMPROPER MAINTENANCE, EFFECTS FROM BEING CONTACTED WITH A VEHICLE OR ANY OF ITS PARTS, OR CLAIMS MADE OUTSIDE THE WARRANTY PERIOD. 


Warranty Limitations:
No other warranties are expressed or implied for the storage product. In the absence of an implied warranty period under state law, seven years shall be the term of the implied warranty. EIG makes no other warranties under the terms of the Limited Lifetime Warranty and the option of repair or replacement is EIG’s only obligation. EIG is not responsible for any other special, consequential (including substrate failure), or incidental damages resulting from the purchase or installation of the unit, regardless of cause. Liability for any such losses (including, warranty is expressly disclaimed and excluded herein. Upon installing any EIG overhead storage unit, the customer agrees that he/she is utilizing the EIG overhead storage unit for personal, non-commercial, use only. By installing any EIG overhead storage unit, the customer agrees to the warranty and agrees that the delivery product was to his/her satisfaction and that installation was done per the - instructions outlined in the “Assembly Instructions” manual provided with the purchased unit.


How State Law Relates To The Warranty:
Please consult your state’s laws regarding warranties. You may have rights in addition to the Limited Warranty. Some states do not allow limitations on how long an implied warranty lasts or limitations on incidental or consequential damages. So the above limitations or exclusions may not apply to you.


Outside the 50 United States and Canada, this warranty does not apply.